“I had recently upgraded my laptop from Windows 8.1 to 10. Since the upgrade, I am unable to connect my Android devices as MTP (or Portable Media Player) devices on Windows.”
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Many people are enjoying the newly upgraded Windows 10. However, some of them find that Windows 10 doesn’t recognize their Android device. This is a pretty common issue after new Windows operating systems installed, but still an annoying problem for most users. If Windows 10 cannot recognize your Android phone as MTP device, you will not be able to transfer files between PC and the device conveniently, and Android data recovery app cannot recognize the device for recovery, either. The causes of this problem may vary according to different situations, but following solutions should fix most cases.
Quick Check for Android Phone Not Recognized on Windows 10 Problem
Following factors should be excluded first in order to find out the real cause and solution.
- Use original USB cable and make sure the cable and port are intact.
- Connect device to PC directly instead of via USB hub if possible.
- Enable USB debugging might help with this problem.
- Try it on another computer to make sure it is not the computer’s problem.
If the above factors can be excluded, please try solutions below.
1. Reboot Windows 10
Many computer issues can be easily solved by restarting the computer. This process will end all running programs so that any conflicts that may cause the problem will be closed. Then you can connect your device to computer again. This trick usually works when your Windows 10 doesn’t recognize your Android phone occasionally. You can reboot Windows 10 by going to Start button > Power > Restart.
2. Install Proper Driver to Get Android Device Recognized on Windows 10
When you connect your device to your computer, Windows 10 will automatically install a driver for it (if there is not), so the OS can recognize the device and make it work properly. But sometimes it may fail to install the driver. In this case, you have to install the driver manually to get the device recognized as MTP device on Windows 10.
Step1. Connect your device to computer. Tap “OK” on device screen if asked to allow computer to access your device.
Step2. Press Windows key + X, and choose Device Manager from the list.
Step3. Find your Android device from Device Manager. It is usually under Other Devices category with a yellow exclamation mark next to it.
Step4. Right-click on your device and choose Update Driver Software…
Step5. Choose Browse my computer for driver software.
Step6. Choose Let me pick a list of device drivers on my computer.
Step7. Select MTP USB Device and click Next.
After the driver is installed, your Android device should be recognized.
If the driver cannot be installed, you can also visit your Android device manufacturer website to download the driver. Here is a collection of major Android OEM USB driver download addresses.
3. Install Media Feature Pack for N and KN versions of Windows 10
In order to transfer files between your computer and your Android device, you need to use MTP protocol. MTP protocol is related to Windows Media Player, and some versions of Windows 10 don’t have Windows Media Player, say N and KN versions. Hence, they don’t support for related technologies such as MTP protocol. In this case, if you want your Windows 10 to load Android as MTP device, please download and install Media Feature Pack for N and KN version of Windows 10 from here.
4. Load Android as MTP on Windows 10
If your Windows 10 can recognize your phone but only charging, you should configure USB connection as MTP mode. On most Android devices, there should appear a notification on the notification bar whenever the device is connected to computer via USB cable. The notification allows users to connect the device as Media device (MTP), USB flash drive or Charging only.
However, sometimes there is just no such a notification. It might be a setting error, and you might have set the connection mode as Charge only and ticked “Don’t remind me again”. To fix this error, you can go to Settings > Storage > More (Menu) icon > USB computer connection and choose Media device (MTP).
Nevertheless, you might not be able to find “USB computer connection” on some latest Android phones. In this case, you can try clearing Settings data from App Manager and connect the devices again.
If the solutions above can’t solve your problem, please describe it on the comment.
Please enable JavaScript to view the comments powered by Disqus.If the iOS device cannot connect with your computer, it might be:
- iTunes won't detect and recognize my iPhone/iPad/iPod.
- My computer won't recognize my iPhone/iPad/iPod.
- PanFone failed to detect my iPhone/iPad/iPod.
All the detection issues above may due to the Apple Mobile Device USB Driver has not installed successfully on your computer. To solve this problem, please follow these steps to install Apple Mobile Device USB Driver manually on your computer.
Step 1: Connect your device with your computer.
Step 2: Open your computer management window.
Right-click on My Computer/This PC icon on the desktop and choose Manage to open the Computer Management window, which is shown as picture below:
Step 3: Find Apple Mobile Device USB Driver.
After the Computer Management window is open, on the left panel of the Computer Management window, choose Device Manager. Then expand Universal Serial Bus controller
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Universal Serial Bus devices (for Win10) on the right panel. Locate the Apple Mobile Device USB Driver. If you can not find Apple Mobile Device USB Driver, please go to Step 4 Reinstall Apple Mobile Device USB Driver.- If you can find Apple Mobile Device USB Driver and there is no symbol over it, it means this device installed successfully.
- If you find this entry, there is other symbol next to it, which means that the driver is disabled. Right-click it and choose Enable from the pop-up menu to enable this device.
- If you find this entry but the entry listed with symbol '!' or '?' over it, please go to Step 4 to re-install the Apple Mobile Device Driver.
Step 4: To install or re-install Apple Mobile Device USB Driver
Under the Other devices, double click Universal Serial Bus(USB) controllers.
On the pop-up window, simply choose the second one -- Browse my computer for driver software.
The path should be: 'C:Program FilesCommon FilesAppleMobile Device SupportDrivers' (If you had changed your iTunes installing path, please follow your own path.) For 64 bit users, please kindly note that it should be in 'Program Files' folder, not the 'Program Files(x86)'.
Step 5: Reconnect your device.
After install/re-install the driver, unplug your iOS device and then reconnect it using USB cable. Now, your iOS device detection problem would be fixed.
Note: The Apple Mobile Device USB Driver has not been updated
If you have installed the Apple Mobile Device USB Driver and enabled the services, but still get 'Device not detected' error, this problem may be caused by Apple Mobile Device USB Driver has not been updated.
To fix it, right-click on on My Computer/This PC icon on the desktop and choose Manage to open the Computer Management window. On the left panel, choose Device Manager. Then expand Universal Serial Bus controller; locate the Apple Mobile Device USB Driver. Right click Apple Mobile Device USB Driver and click 'Update driver'.
Then your problem will be solved.
The above is the solution for How to Install Apple Mobile Device USB Driver. Hope it will help you to connect your iOS device with your computer successfully.
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