Installation Guide
For those of you running XP who have machines that refuse to load the correct USB drivers here is what you can do: Plug the MPVI interface in, go to the control panel, device drivers, expand the USB section. 1) If FTDI A,B are seen and not HP Tuners MPVI Channel A, B, right click on FTDI A and uninstall. OHP Bluetooth Device. Standard and Extended Licenses. Support e-mail: support@ohptools.com-Table of Contents: Drivers - Instructions - Software. I - OHP USB Device Installation Guide: Click the installation guide link for the initial instructions on how to get.
Drivers
FORScan
OHP Support
Support e-mail: support@ohptools.com
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Table of Contents: Drivers - Instructions - Software
I - OHP USB Device Installation Guide: Click the installation guide link for the initial instructions on how to get started on the OHP USB OBD2 device. If this process did not work, please refer to the manual installation process below.
I.a - Manual Installation: Only attempt this if the initial installation process given above did not work.
II - OHP WiFi Device Installation Guide: Here are the instructions on how to set up the OHP OBD2 WiFi device via:
II.a - Desktop/Laptop/Tablet Windows computer
II.b -iPhone/Android phone
III - OHP Bluetooth Device Installation Guide: Here are the instructions on how to set up the OHP OBD2 Bluetooth device via:
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III.a - Desktop/Laptop/Tablet Windows Computers
III.b - Android Phones
IV - FORScan Software and Phone App : Link to download the FORScan software for Windows and Phone App for Android and iOS.
V - How to Obtain FORScan Extended License: Guide to Forscan Extended License
VI - FORScan Forum: Link to Forscan forum that offers general information and support.
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Windows requires device drivers to be installed first to be able to communicate with the diagnostic unit. The FORScan software is also needed to run with the diagnostic device. Below are the guide on how to properly set up the drivers and software for the OHP USB, WiFi, and Bluetooth OBD2 devices.
Drivers - Instructions - Software
https://ohptools.com/pages/ford/
Bookmark this link for current and future reference.
I - OHP USB Device Installation Guide
1. Download the FORScan software for Windows here: https://forscan.org/download.html
2. Install the FORScan software to your computer.
3. Plug the OHP OBD2 USB device to your vehicle’s OBD2 port and connect the USB plug to your computer.
4. Windows should automatically detect the OHP OBD2 USB device. Once the device is detected by your computer, run the FORScan software, set the basic FORSCan settings and you are good to go.
Note: If the Windows computer did not detect the device, please follow the manual installation process listed here.
6. Optional: Get the FORScan Extended License
Some advanced functions in FORScan require you to buy the FORScan Extended License. To get two months of free trial subscription, follow these steps: https://forscan.org/forum/viewtopic.php?f=5&t=836
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I.a - Manual Installation USB OBD2 Device
Normally, the Windows computer will automatically recognize or update the drivers needed for the device as soon as you plug it in on the USB port. But sometimes there are issues on Windows not automatically updating the drivers. If this happens, you will need to manually update the drivers by following these steps:
1. Download the device drivers to your computer from: https://www.ftdichip.com/Drivers/VCP.htm
Select the latest Windows release. Choose between 64-bit or 32-bit, depending on the version of your Windows operating system. Most computers running the latest Windows 10 versions are 64-bit.
Direct link: https://www.ftdichip.com/Drivers/CDM/CDM21228_Setup.zip
2. You will be downloading a self-extracting archive file. When launched, it will extract an installer file to a specified folder but it DOES NOT install the device drivers yet.
3. Navigate to target folder and launch CDM21228_Setup.exe to install device drivers.
4. Click through, all default values are fine.
5. Plug the device into the USB port and Windows will take over the rest of the setup process. The set up process will install two new devices in your computer: the USB Serial Port and the USB Serial Converter.
Now all device drivers are set up and good to go.
6. Run FORScan and setup the FORScan recommended connection settings:
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II - OHP WiFi Device Installation Guide:
This manual will show you how to install the OHP ELM327 OBD2 WiFi device and connect it to your vehicle using desktop/laptop/tablet Windows computer or via iPhone/Android phone.
II.a - For Desktop/Laptop/Tablet Windows computers
1. Plug the device into your vehicle's OBDII port.
2. Check for new WiFi networks, then connect to WiFi OBDII network.
3. Download the FORScan software here: https://forscan.org/download.html. Then install in your computer.
4. Open the FORScan software.
5. Go to Settings and select WiFi under the Connection tab. Make sure to check the Auto-connect box.
6. All set. You are good to go. If you are having issues connecting the device, please email our customer support at support@ohptools.com.
II.b - For iPhones and Android Phones
1. Plug the device into your OBDII port.
2. Open Phone settings, check for new Wifi networks, then connect to WiFi OBDII network.
3. Download and install the FORScan Lite phone app. Download the app at Google Play Store for Android users and at the App Store for iOS users.
4. Open FORScan Lite phone app.
5. Using the FORScan Lite phone app, push connect to the vehicle.
6. All set. You are good to go. If you are having issues connecting the device, please email our customer support at support@ohptools.com.
*Note: You CANNOT apply configurations, programming functions, and some service procedures using FORScan Lite. Use the FORScan software instead using Windows laptop, desktop computer, or tablet if you wish to do so.
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III - OHP Bluetooth Device Installation Guide
There are two ways to use and connect the OHP OBD2 Bluetooth device to your vehicle, one is to connect it via desktop/laptop/tablet Windows computer and the other one is via Android phone. Below are the steps on how to install the device:
III.a - Via Desktop/Laptop/Tablet Windows Computers
1. Plug the device into your vehicle's OBDII port.
2. Turn on the Bluetooth on your desktop/laptop/tablet Windows computer. Search and connect to available Bluetooth signal from the OBD2 device.
3. Download the FORScan software here: https://forscan.org/download.html. Then install it on your computer.
4. Open the FORScan software.
5. Go to Settings and select Bluetooth under the Connection tab. Make sure to check the Auto-connect box.
6. All set. You are good to go.
III.b - Android Phones
1. Plug the device into your OBD2 port.
2. Open Phone settings, turn on Bluetooth and check and connect to available Bluetooth network from the OBD2 device.
3. Download and install the FORScan Lite phone app. Download the app at Google Play Store.
4. Open FORScan Lite phone app.
5. Using the FORScan Lite phone app, push connect to the vehicle.
6. All set. You are good to go.
*Note: You CANNOT apply configurations, programming functions, and some service procedures using FORScan Lite. Use the FORScan software instead of using Windows laptop, desktop computer, or tablet if you wish to do so.
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IV - FORScan Software and Phone App:
http://forscan.org/download.html
You can download the FORScan software for Windows and FORScan app for iOs and Android on this page. Remember to check compatibility before purchasing it.
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1. Register for FORScan Forum and wait until you are accepted (may take a couple of hours depending on time zones): https://forscan.org/forum/
2. Once accepted, log in with your username and password.
3. Generate a FORScan Extended License. Link to license generator is here.
4. The license generator will take you here:
5. Fill in the blanks, You will be requested a hardware ID. This is your computer ID as identified by FORScan. So, launch FORScan and find your ID as shown. Copy and paste to the web browser. Generate:
6. Success! Please download License file to your computer. We suggest you download it to My Documents or Desktop. Reason for this is that Windows security is quite tight lately and you may have a hard time accessing this file later when you saved it to the default location in Systems folder. The license will still be available in FORScan Forum, you can download it again any time you want.
7. Load License Key into the FORScan software. Note: You need to be connected to the Internet when you load a new license key.
8. SUCCESS! FORScan License is now Extended.
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VI - FORScan Forum:
http://forscan.org/forum
The official FORScan forum offers general information and support. Exchange ideas with other users on vehicle diagnostics, programming, configurations, and maintenance on this forum.
Customer support by e-mail: support@ohptools.com
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The Unknown USB device (device descriptor request failed) in Windows Device Manager on HP and Lenovo would stop your USB devices like an Android mobile, flash drive or pen drive from being properly detected for use in Windows 10, 8 or 7, but we finally resolved the USB not recognized problem for you. In case any USB malfunction could endanger data, let EaseUS Data Recovery Wizard recover data from the inaccessible USB drive.
Unknown USB Device (Device Descriptor Request Failed) is a Windows Device Manager error under the 'Universal Serial Bus controllers' section. The current device status is demonstrated as 'Windows has stopped this device because it has reported problems. (Code 43). A request for the USB device descriptor failed.'
What Is a Device Descriptor?
The device descriptor (USB_DEVICE_DESCRIPTOR) is the root of the descriptor tree and contains basic device information. idVendor and idProduct of which are the unique members for the Windows operating system to identify the connected device and determine which device driver must be loaded.
Anyway, we don't care about the tech-savvy's jargon, but only get to know - how do I fix the device descriptor when the request failed?
How Do I Fix Device Descriptor Request Failed?
Driver issues take the most responsibility for an unknown USB device on HP, Lenovo, Dell, and many computers. As you've concerned, the device descriptor request failed error is a generic unknown USB problem, so it's reasonable to suspect a driver issue at present. The USB device here mentioned can be a flash drive, pen drive, Android, digital camera, and any digital gadget that is supposed to use on a Windows machine.
In the next part, we mainly show you the common troubleshooting methods for the device descriptor request failed error in Windows 10. As a matter of fact, Windows 7 and Windows XP users are also having the same problem. Never mind applying the solutions to your own Windows operating system. They're all-OS-versions compatible.
3 Quick Fixes to Unknown USB Device (Device Descriptor Request Failed) in Windows 10
In case that unknown USB device (device descriptor request failed) error happens because the USB port is not working or USB device is damaged, the following three fixes are significant to try before going to further troubleshooting.
- 1. Try plugging in a working USB drive to check whether the USB port is working or damaged.
- 2. Plug your USB into a different PC to check whether the USB drive is working or damaged.
- 3. Check if the USB device shows up in Disk Management. As long as the data matters, download EaseUS free data recovery software to recover data from the inaccessible USB device in advance.
Step 1. Run USB data recovery software.
Connect the USB flash drive to your computer and launch EaseUS USB data recovery software on your PC. Select your USB drive which marks as a removable disk, and click 'Scan' to start finding your lost files.
Step 2. Scan all lost files from USB.
EaseUS Data Recovery Wizard will thoroughly scan your USB flash drive and find all your lost data on it. After the scanning process, use the Filter feature to filter a specific file type. You can check and preview found USB files in this program.
Step 3. Restore all lost files from USB.
A double-click will allow you to preview the file results. Choose the target files and click 'Recover' to save them to a secure location on your PC or other external storage devices.
5 Advanced Fixes to Unknown USB Device (Device Descriptor Request Failed) in Windows 10
Due to the uncertainty of the exact factor that causes your USB drive malfunctioning in this way, the demonstrated solutions are not all supposed to take effect. Hence, take some patience to implement each solution until the problem solved.
1. Use Hardware and Devices troubleshooter
- Press Win+R, type Control Panel and hit Enter.
- Inside Control Panel in the search box type troubleshooter and select Troubleshooting.
- After that select Configure a device under Hardware and Sound and follow the on-screen instruction.
- Click on Apply this fix if any problem is found.
If the unknown USB device error is triggered by hardware issues, it will no longer appear after you try the above steps. If not, you need to move on to the next method to find a fix.
2. Try to Uninstall USB Drivers
- Open Device Manager (Right Click on Windows Logo and Click Device Manager).
- Now find and expand Universal Serial Bus controllers. Now right-click on USB drivers and click Uninstall. Do for all USB drivers one by one.
- Restart your PC then Windows will reinstall the device automatically.
Some people would find that uninstalling and reinstalling the driver only works once. The next time they plug in the drive, and the device descriptor request failed appears again. According to an experienced user who has been suffering the problem for long but finally found the cause of why this method does not work and how to make it work.
3. Disable Fast Startup
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- Press Win+R, type Control Panel and hit Enter.
- Click on Power Options and select Choose what the power buttons do in the left pane.
- Click on Change settings that are currently unavailable.
- Under Shutdown settings, uncheck the box next to Turn on fast startup (recommended). Then click on the Save changes button.
4. Turn on Plug and Play in Windows Services
- Press Win+R, type services.msc and hit Enter.
- In Windows Services, find the name Plug and Play. Double-click on it to open the Properties window.
- If the Startup type is currently Manual and the Service status is Running, try to turn it to Disabled and Stopped, save the changes; later change the Disabled and Stopped to Manual and Running again. Click OK and Apply.
- If the Startup type is currently Disabled and the Service status is Stopped, switch to Manual and Running. Click OK and Apply.
Restart your PC and see if the unknown USB device problem has been resolved in Windows 10. if it doesn't work, try to perform a system restore to get rid of this issue.
5. Restore Your PC To Previous Recovery Points
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- Press Win+R, type Control Panel and hit enter.
- Now find and open the Recovery option.
- Select System Restore, follow the on-screen guide and wait until all the recovery points are shown.
- Restore your PC from the right recovery point.